Refund policy

Return & Refund Policy

At Misfit, we want you to love every pair you buy. We offer a straightforward 5-day Easy Return & Refund policy so you can shop with complete confidence.

Eligibility

You can return a product if:

  • It has a manufacturing defect (stitching issues, sole separation, color fading not mentioned in description, etc.)
  • You received the wrong item or wrong size
  • The product arrives damaged during shipping
  • You simply changed your mind (as long as the shoes are unworn and in original condition)

All returns must meet all of the following conditions:

  • Returned within 5 calendar days from the date you received the order
  • Shoes must be unworn, unused, and in brand new condition (no dirt, no creases on sole, no wear marks)
  • Original box and all packaging must be included and in good condition
  • All tags, stickers, and accessories must be attached and undamaged

Non-Returnable Items

The following cannot be returned or refunded:

  • Shoes that have been worn, even once
  • Shoes with visible signs of use (scratches on sole, dirt marks, creases, odor, etc.)
  • Custom or personalized orders
  • Items marked as Final Sale or Clearance
  • Any product without its original box and packaging
  • Orders where the customer provided incorrect size or address information

Return Process (Step-by-Step)

  1. Contact us within 5 days of delivery via WhatsApp or email at +92 336 1907522 / Support.misfit@gmail.com with:
    • Your Order Number
    • Clear photos of the shoes (all angles), box, and any issue
  2. Our team will review your request (usually within 12–24 hours).
  3. If approved, we will provide a Return Authorization and return shipping instructions.
  4. Ship the item back to us at the address we provide (Karachi).
    • We recommend using a trackable service (TCS, Leopard, etc.).
    • Return shipping cost is paid by the customer unless the return is due to our mistake (wrong item or defect).
  5. Once we receive and inspect the shoes, we will process your refund within 3 business days.

Refund Details

  • Full Refund: If the return is approved, you will get 100% of the product amount back.
  • Partial Refund: If the box or packaging is damaged/missing, we may deduct a reasonable restocking fee (up to Rs. 500).
  • Payment Method:
    • Online payments (JazzCash, EasyPaisa, Bank Transfer, Card): Refunded to the original payment method within 3–7 business days.
    • Cash on Delivery (COD): Refunded via bank transfer or EasyPaisa/JazzCash within 3 business days.
  • Shipping fee is non-refundable unless the return is our fault (wrong item/defective product).

Important Notes

  • All returned items are thoroughly inspected by our team. Any attempt to return used or tampered shoes will be rejected.
  • During peak seasons or sales, inspection may take slightly longer — we will keep you updated.
  • We reserve the right to deny returns that do not follow the above conditions.
  • For hygiene and authenticity reasons, we cannot accept returns on shoes that show any signs of use.

Our Promise

We stand behind every pair we sell. If something is wrong with your order, we will make it right quickly and fairly. Your satisfaction is our priority.

For any questions regarding returns, feel free to message us on WhatsApp or email us at Support.misfit@gmail.com.

Last Updated: June 2026